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Managing inquiries

The "Inquiries" tab displays all reservation inquiries sent via online reservation.

By default, unanswered inquiries are displayed. In the tab "Processed" all inquiries that have already been processed can be displayed.

Unanswered inquiries​

All unanswered inquiries are displayed within this tab. The following information is provided for this:

  • Indicator of whether the desired capacities of the inquiry are available for the period
  • Period (from - to)
  • Number of units requested
  • Date and time of the received inquiry
  • Number of days of the loan

Processing an inquiry​

To accept or reject an inquiry, proceed as follows:

  • Select an unanswered inquiry by tapping on it.
  • All information equivalent to a booking is displayed
  • The inquiry can be accepted via the "Accept inquiry" button - it is then converted into a booking. A corresponding message can be sent a corresponding message.
  • The inquiry can be rejected using the "Reject inquiry" button. Here, too, a message can be sent to the customer.

Inquiries answered​

All inquiries that have already been answered are displayed within this tab. The display is equivalent to the display of unanswered inquiries. Tapping on an inquiry displays all the information about that inquiry.